Privacy Policy / Terms & Conditions for dstgsports.com
Last Updated: September 23, 2026
At dstgsports.com (“we,” “our,” or “us”), operated and owned in India, we are committed to respecting your privacy and protecting your personal data. This Privacy Policy is formulated in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing dstgsports.com, registering an account, or purchasing products on our platform, you consent to the collection, usage, and processing of your personal data as described in this policy.
- Data We Collect
We collect personal data only to the extent necessary to provide our services and fulfil your e-commerce orders efficiently.
- Information You Provide directly
- Account Registration Data: Full name, email address, mobile number (including phone number verification/OTP), and delivery/billing address.
- Transaction & Order Data: Order history, billing details, shipping addresses, and GST numbers (where applicable for corporate invoicing).
- Communication & User Content: Product ratings, reviews, customer support requests, and feedback submitted on the website.
- Payment Data
- Payment Processing: We utilize PCI-DSS compliant payment gateways registered in India (such as Razorpay, Paytm, PhonePe, Cashfree, or BHIM UPI). dstgsports.com does not store, collect, or process your credit/debit card numbers, UPI PINs, net banking passwords, or CVV numbers. All payment transactions occur directly via encrypted payment gateway interfaces.
- Automatically Collected Data
- Technical & Usage Information: IP address, device type, browser specifications, operating system, network provider, and browsing activity on our website collected via essential cookies and web analytics.
- Legal Grounds & Purpose of Data Processing
Under the DPDP Act 2023, we process your personal data under the lawful grounds of Consent and Certain Legitimate Uses:
- Order Processing & Delivery: To process payments, issue GST invoices, dispatch shipments via courier partners (e.g., Delhivery, Blue Dart, India Post), and provide real-time order tracking.
- Account Management: To manage user accounts, authenticate logins via OTP/passwords, and maintain user purchase histories.
- Customer Support: To resolve queries, process returns, handle refunds, and manage warranties.
- Legitimate Uses & Legal Compliance: To detect and prevent fraud, comply with tax/financial regulations under Indian law, and respond to lawful directives from Indian regulatory or judicial bodies.
- Marketing Communications: Subject to your explicit consent, to send you updates regarding sales, offers, and new products via email, SMS, or WhatsApp. You may opt out at any time.
- Data Sharing & Third-Party Vendors
We do not sell, rent, or trade your personal data to third parties. We share your data strictly on a need-to-know basis with trusted service providers operating in India:
- Logistics & Courier Partners: Name, shipping address, and phone number shared with courier partners solely to deliver your orders.
- Payment Gateways: Transaction identifiers shared to verify and complete payments or initiate refunds.
- Communication Partners: Service providers facilitating transactional SMS, WhatsApp updates, and emails.
- Legal Authorities: When mandated by applicable Indian law, court orders, or law enforcement agencies.
- Consent & Notice Mechanisms
- Explicit Consent: By using our platform you give free, specific, informed, unconditional, and unambiguous consent for us to process your personal data for specified purposes.
- Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting our support team. Withdrawal of consent will not affect the legality of processing carried out prior to such withdrawal. However, withdrawing consent may limit our ability to fulfill orders or provide certain features.
- Storage & Cross-Border Transfer of Data
- Local Storage: Your personal data is primarily stored and processed on secure cloud servers located within the territory of India.
- Cross-Border Transfers: If any technical or backup services require cross-border data transfers, we ensure full compliance with the DPDP Act 2023 and government-approved regulations, maintaining identical levels of security and data protection.
- Security & Safeguards
We maintain physical, technical, and managerial safeguards compliant with the IT (Reasonable Security Practices) Rules, 2011:
- Encryption: HTTPS protocols and SSL encryption are implemented across dstgsports.com to secure data in transit.
- Access Control: Restricted access to user data limited to authorized personnel subject to confidentiality obligations.
- Data Minimization: Retaining personal data only as long as necessary to fulfill the purposes for which it was collected or as mandated by Indian statutory retention requirements (e.g., tax laws).
- Children’s Privacy
dstgsports.com is not intended for use by children under 18 years of age without parental consent. We do not knowingly process personal data of minors without verifiable consent from a parent or legal guardian in accordance with Indian regulations.
- Grievance Redressal Mechanism
In compliance with the Information Technology Act, 2000, and the DPDP Act, 2023, the contact details of our Grievance Officer are provided below for any data privacy concerns, consent withdrawals, or data rights requests:
- Name of Grievance Officer: Mr. Tony Grieg
- Designation: Grievance & Data Protection Officer
- Entity Name: DSTG Sports Tech LLP
- Office Address: Sainikpuri, Hyderabad, Telangana, India
- Email: contact@dstgsports.com
- Phone: (+91) 888 63 999 51
We will acknowledge your request within 24–48 hours and address your grievance within the statutory timelines prescribed under Indian law (maximum 30 days).
- Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any updates will be published on this page with an updated “Last Updated” date.