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DSTG Sports Tech stands for a future where every movement, every training session, and every performance can be measured, improved, and optimized through technology. From performance tracking and smart training systems to sports analytics and digital solutions, DSTG Sports Tech aims to support athletes, coaches, teams, and sports organizations in achieving better results.

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Sainikpuri, Hyderabad, Telangana, India hello@dstgsports.com (+91) 888 63 999 51

Cancellation Policy

Return, Refund & Cancellation Policy for dstgsports.com

Last Updated: September 23, 2026

At dstgsports.com (“we,” “our,” or “us”), customer satisfaction with our sports gear and apparel is our priority. We strive to offer a transparent, fair, and hassle-free policy for returns, replacements, and refunds.

By purchasing on dstgsports.com, you agree to the terms outlined below.

  1. Return & Replacement Eligibility

We offer a 7-Day Return and Replacement Policy from the date of product delivery.

  1. Acceptable Reasons for Return or Replacement

You are eligible to request a return or replacement if:

  1. Defective or Damaged Product:The item received is physically damaged, broken, or manufacturing defects are present.
  2. Incorrect Item Delivered:The delivered item does not match your order details (wrong size, wrong color, or completely different model).
  3. Missing Parts/Accessories:The shipment package is missing components, accessories originally listed with the product.
  4. Mandatory Return Conditions

To be eligible for a return or exchange, all items must meet the following criteria:

  • Unused, unwashed, and in its original, pristine condition.
  • Unaltered tags, price tags, brand packaging, user manuals, and warranty cards must remain intact.
  • Returned in the original outer box or packaging provided during delivery.
  1. Non-Returnable & Non-Refundable Items

For hygiene, health, safety, and operational reasons, the following sports category items cannot be returned or refunded once delivered, unless delivered damaged or defective:

  • Innerwear & Compression Apparel: Compression shorts, sports bras, socks, and supporters.
  • Customized/Personalized Gear: Custom jerseys, laser-engraved bats, customized racquets, or customized sports equipment.
  • Consumables & Care Products: Grip sprays, sports drinks, nutrition supplements, leather polish, and maintenance oils.
  • Clearance / Final Sale Items: Products explicitly marked as “Non-Returnable” on the product detail page during special flash sales.
  1. Order Cancellation Policy

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, no arbitrary cancellation fees or penalties will be levied if you cancel an order prior to dispatch.

  • Cancellation Before Dispatch: You can cancel an order directly through your dstgsports.com account dashboard under “My Orders” before the order is packed or shipped. A 100% full refund will be issued.
  • Cancellation After Dispatch: Once an order is handed over to our courier partner (e.g., Delhivery, Blue Dart, India Post), it cannot be directly cancelled. You may refuse to accept delivery at your doorstep. Once the shipment returns to our warehouse in its original condition, a refund will be processed after deducting logistical reverse-shipping charges.
  1. How to Request a Return or Replacement

To initiate a return or replacement, follow these steps within 7 days of delivery:

  1. Log In:Go to com > My Account > Orders.
  2. Submit Request:Select the item you wish to return/replace and provide a reason.
  3. Attach Proof:For damaged, defective, or incorrect items, you must upload unboxing photos/videos showing the shipping label and the defect.
  4. Pickup Schedule:Upon approval, our courier partner will arrange a reverse pickup from your registered shipping address within 2–4 business days. Please keep the item securely packaged.
  5. Refund Processing & Timelines

Refunds are initiated only after the returned product reaches our quality control facility in India and passes a physical quality inspection.

  1. Refund Modes & Timelines

In accordance with Reserve Bank of India (RBI) guidelines, refunds are issued back to the original source payment account or designated bank account:

Payment Method Used Refund Method Refund Timeline (Post Quality Check)
Prepaid (UPI / Cards / NetBanking) Original Payment Source 3 to 7 Business Days
Cash on Delivery (COD) NEFT / IMPS Bank Transfer or Store Credit 5 to 7 Business Days (Bank details required)
Store Credit / Wallet dstgsports.com Store Credit 24 to 48 Hours

Note: For COD orders, we will send a secure link via email/SMS to collect your Bank Account Name, Account Number, and IFSC Code for processing the NEFT/IMPS transfer.

  1. Damaged or Tampered Shipments

If you notice that the outer parcel is severely damaged, tampered with, or unsealed at the time of delivery:

  • Refuse Delivery: Please refuse to accept the delivery from the courier agent.
  • Report Immediately: Notify our customer support team within 24 hours with photos of the damaged outer box so we can dispatch a replacement immediately.
  1. Grievance & Customer Support

For any disputes, delayed refunds, or concerns regarding cancellations and returns, you can reach out directly to our designated team under Indian E-Commerce regulations:

  • Customer Care Email: contact@dstgsports.com
  • Helpline Number: (+91) 888 63 999 51
  • Grievance Officer Name: Mr. Tony Grieg
  • Grievance Officer Email: contact@dstgsports.com
  • Corporate Address: Sainikpuri, Hyderabad, Telangana, India

We acknowledge all refund/return grievances within 48 hours and resolve them within 30 days as mandated by law.